Quality Management

National Technologies Associates, Inc. (NTA) was founded in 1981 to provide a full range of technical support services to Government and Commercial clients. Since our founding, NTA has striven to provide quality services and products that meet and exceed customer expectations. NTA wants to maintain a satisfied customer base, while striving for growth and continual improvement. To further ensure NTA’s dedication to quality, we became certified to the ISO 9001 quality standard companywide in 2003. NTA has maintained that certification by going through a surveillance audit every year, and a re-certification audit every three years. Currently, NTA with its primary support site located in Lexington Park, MD, is ISO 9001:2008 certified.

NTA has established a Quality Management System (QMS) that is designed to provide services and products that meet customer, statutory, and regulatory requirements and to continually monitor, measure, and improve our ability to do so consistently in the future. The system consists of an organizational structure supported by the necessary resources with defined responsibilities, policies, processes, and methodologies essential for meeting this objective. NTA’s QMS, which defines our Task Management Plan (TMP), Quality Assurance (QA) process, and Business Development model, is detailed in our Quality Manual and is ISO 9001:2008 compliant.

QMS Manager, Renee Nameth provides oversight of NTA’s Quality standards. Specifically, she ensures: (1) Our processes and procedures are ISO 9001 compliant, are being adhered to, and undergo continuous improvement; (2) The program/project management team is giving appropriate attention to the quality of our services and products; and (3) NTA TMPs reflect detailed activities, which will produce predictable high quality results.

NTA considers customer satisfaction and continual improvement to be the keys to success for ensuring quality service, and we are proud of the high standards we have maintained for over 30 years.

Certification

Certificate number:
CERT-0090201 014114